Account Support Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you an experienced account support manager? Do you demonstrate excellent leadership skills and understand the basics in delivering technical services?

We have a great opportunity for an experienced account support manager to join us, working with one of our largest clients in Scotland.

You will be responsible for the delivery of IFM services on a cluster of sites within the contract, ensuring outstanding service delivery always and exceeding all Sodexo targets. You will need to build strong working relationships with the client and therefore will need to have excellent communication skills.

The role will involve travel throughout Scotland on a weekly basis.

Role Responsibility

Act as the operational interface between the client(s) and the Account Manager/Director
Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
Assume responsibility of (with multiple client on site) for contract outputs and management of services against contracted scope of works
Ensure the statutory requirements and company policies and procedures are followed and deadlines are met
Build long-term relationships with client(s) that add value and are based on mutual trust
Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
Support the Account Manager/Director in the development of the business strategy in line with the current and emerging client needs
Contribute to and maintain sector and account development plans, as well as supporting the change management (SLAs) ensuring risks are mitigated
Drive innovation and continuous improvement of people, systems, processes and services
Support the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth

The Ideal Candidate

Essential

Considerable experience of working within a Facilities Management environment
Experience of management & delivery of both hard and soft services
Experience of working within an extremely high pressurised dynamic environment
Ability to interpret and utilise financial and commercial information
Manage multiple workloads and shifting priorities
Positive approach to learning in role and identifying own training needs as appropriate
Self-motivated and able to work on own initiative within a team environment
Experience of delivering training
People management experience
Excellent communication skills

Desirable

NEBOSH General certificate in Occupational Health & Safety or equivalent
Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

Up to £55,000 plus bonus, car, flex fund and 23 days holiday

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Salary	Up to £55,000 plus bonus & flex fund
Frequency	Annual
Job Reference	SDX/TP/RF4110/CS
Contract Type	Permanent – Full Time
Closing Date	16 January, 2020
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Scotland (North or Central) with regular travel throughout, Scotland
Posted on	02 December, 2019

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