Account Performance and Growth Director

Job Introduction

• Monday to Friday - regular travel required to various client sites
• Competitive per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Account Performance and Growth Director

London, WC2H 8NU - Full time

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. 

We are looking for an experienced and forward-thinking Account Performance and Growth Director to lead Sodexo’s integrated facilities management and catering services for our prestigious client sites. This full-time, onsite leadership role is responsible for delivering exceptional operational performance while driving strategic growth opportunities that will expand the partnership internationally.

The role has a dual focus:

1. Ensuring outstanding day-to-day delivery across engineering, catering, soft services, workplace support, and service experience.

2. Securing and leading growth initiatives that will ultimately expand the remit into an international operational leadership position.

Key responsibilities: 

• UK Operational Leadership
  • Lead daily operations for all UK sites, ensuring high standards across engineering, catering, soft services, helpdesk, and workplace experience.
  • Act as the senior onsite leader, maintaining strong and trusted relationships with UK client stakeholders.
  • Ensure compliance with all contractual requirements, KPIs, SLAs, governance standards, and safety expectations.
  • Deliver operational resilience, resource planning, and continuous improvement initiatives.
• Strategic Client Partnership
  • Serve as the primary partner to senior NBCUniversal UK stakeholders.
  • Identify proactive solutions aligned with the client’s evolving workplace and production needs.
  • Shape and deliver the UK account strategy in line with both client priorities and Sodexo’s growth ambitions.
  Commercial & Financial Leadership
  • Hold full P&L accountability for the UK account, ensuring accurate forecasting and margin delivery.
  • Drive efficiencies and value across the contract.
  • Support commercial negotiations and service evolution discussions.
  Growth Leadership
  • Identify, assess, and secure organic growth opportunities within the UK.
  • Build compelling business cases for expansion with global and regional NBCUniversal stakeholders.
  • Lead bid development, solution design, and pricing in collaboration with Sodexo growth teams.
  International Expansion Leadership (Future Scope)
  Once growth is secured, the role will expand to:
  • Lead mobilisation and operational setup in new countries across clients' footprint.
  • Build teams, governance structures, service frameworks, and compliance systems internationally.
  • Create a scalable, consistent multi-country operating model.
  • Serve as the senior international point of contact for the expanded partnership.
  People Leadership
  • Lead and develop a multidisciplinary UK team across technical services, soft services, catering, guest services, and performance management.
  • Build a high-performance, collaborative, inclusive culture.
  • Strengthen succession planning and future leadership capability in preparation for international expansion.

What we're looking for:

• Essential Experience & Skills
  • Senior leadership experience in integrated FM and/or catering operations.
  • Proven operational delivery in complex, fast-paced environments.
  • Demonstrated commercial and growth experience, with strong client value creation.
  • Excellent stakeholder management and influencing skills at senior levels.
  • Experience leading cross-functional teams.
  • Strong financial acumen with full P&L ownership.
  • Experience in large-scale mobilisation or similar operational deployments.

  Desirable
  • Experience within media, entertainment, or creative industries.
  • International operations or multi-country governance exposure.
  • Experience designing scalable operating models or leading major transformations.

  Personal Attributes
  • Highly operational, visible, and collaborative.
  • Entrepreneurial mindset with strong commercial instincts.
  • Resilient, adaptable, and effective in high-energy environments.
  • Strategic thinker who is equally comfortable with hands-on delivery.
  • Strong communicator with the ability to build confidence and trust.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater? 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications