Account Manager - Facilities Management

Job Introduction

We are looking for a highly experienced Integrated Facilities Management professional with a strong understanding of soft, technical and catering services delivery. To do well in this role you should be from a client-centric background, impeccable work ethic and proven track record in multi-cultural environment.

This position will be overlooking a multi-site operation across UK and Republic of Ireland although you would be required to be based out of Reading. Due to the nature of the account, flexibility and irregular working hours as well as occasional business travel will be expected.

This role offers a salary up to £70k, a bonus, flexible employee benefits and excellent development and progression opportunities.

Role Responsibility

• Ensuring that the Health & Safety of yourself and your teams is your number one priority and that all relevant training & compliance is in place to achieve zero harm.
• Provide thought leadership to clients to offer an outstanding employee experience for their workforce.
• Delivery against all 7 strategic priorities aligned to the STEP model – understanding all KPI’s.
• Take overall responsibility for ensuring that contracts are operated within their contractual & commercial terms, have a relevant account development plan which is reviewed at least quarterly - showing key objectives, goals and measures that link to the overall business plan and strategy for the segment
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Adopt a partnership approach with existing and new clients to ensure workplace services are aligned to their wider customer strategy
• Create an environment where Sodexo can showcase our sites and services as Marketing and Sales tools.
• Oversight and reporting on key metrics – linking performance to stated business goals
• Analyse information & data - offering consumer & workspace insight to our client, supporting them to make strategic decisions in relation to their services & building utilisation.
• Hold people accountable, but drive performance-based reward and recognition.
• Actively utilise workforce planning– using insight & demographics - to identify growth opportunities, future skill sets & talent needs.
• Support talent acquisition and development – employing and developing individuals in the business that demonstrate traits of: Insight, Curiosity, Engagement, Motivation, Determination
• Demonstrate continual development and understanding of current market trends and demands in terms of future technology, technical requirements and artificial intelligence.

The Ideal Candidate

• Proven experience in managing P&L accounts
• Proven operational knowledge, skills and experience in managing multi-site/multi service operations
• Manage multiple workloads and shifting priorities
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Can achieve against set standards and operate to performance criteria
• Self-motivated and able to work on own initiative within a team environment
• Very open to innovation and to bringing new solutions to problems
• Demonstrates ability to offer insight to the business & clients
• Takes responsibility for their own personal development to ensure skills & knowledge remains relevant and focusing the future

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process