AV Technician

Job Introduction

To manage the day to day Audio Visual operation, ensuring the smooth running of meetings, conferences, and special events while providing first line support to the customer.

Supporting customers on a daily basis with meeting room requests and equipment.

Problem solving, thinking on your feet for customers when AV equipment is not working, supporting customers in the setup of a meeting.

Carrying out daily checks on meeting rooms, replenishing stock and consumables.

Role Responsibility

Context:

• Ensure all GSK and Sodexo Safety, Environment Management Systems are adhered to
• Drive service delivery and continuous process improvement

Assignments:

• Management of all meeting rooms, VTC rooms and events bookings (from an AV perspective)
• Completing daily, weekly, monthly and annual checks within meetings rooms and equipment
• Project management of complex audio visual meetings
• Ensure timely and accurate reporting of data
• Responsible for ensuring that the equipment is safe for use and that the quality of work carried out is of the highest quality
• Ensure stock and assets are properly controlled
• Respond to requests for support within meeting rooms
• Track all VOC and report back accordingly
• Completing all relevant documentation relating to the role

The Ideal Candidate

Excellent knowledge of Audio Visual equipment, computer skills, great customer service skills, ability to problem solve and manage demanding situations in a calm manner:

• Experience within a similar role
• Excellent Communication and interpersonal skills.
• IT proficient
• Demonstrable knowledge of Health and Safety
• Team worker with a flexible approach
• Ability to use own initiative
• Strong customer facing skills and an ability to work under pressure
• Excellent written and verbal skills
• Highly customer focussed and a proactive problem solver / innovative thinker

Accountabilities:

• Ensure that operating standards are in accordance with company policy
• Deliver exceptional customer service to build valuable long term relationships with colleagues, customers and clients

Competencies:

• Customer Satisfaction / Quality of Services provided
• Commercial Awareness
• Brand Notoriety
• Employee Engagement
• Learning & Development

Package Description

This is a great opportunity to work on a prestigious pharmaceutical client site, working for Sodexo within a dynamic, service focused team.  The position offers the opportunity for development and progression within Sodexo, with online training access to support you in your role.  You will have access to Sodexo benefits, discounts and the company pension.   You will be eligible to become a member of the on site gym and Sports and Social Club, there is also an onsite restaurant serving hot and cold breakfast and lunch and there is ample free parking.  The site is ideally situated within walking distance to the train station, with direct trains into London. 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process