Customer Service Assistant

At Sodexo, we believe that great service makes a real difference. We’re looking for a Customer Services Assistant to join our team at Trinity Square Student Accommodation, supporting Northumbria University students from over 130 nationalities during an exciting and important chapter of their lives.

This is a varied, people‑focused role where you’ll help deliver a safe, welcoming and supportive environment, making every interaction count.

What you’ll do

• Deliver a warm, professional front‑of‑house service to students, visitors, contractors and University partners
• Act as the first point of contact for enquiries via reception, phone, email, social media and systems
• Support residents with day‑to‑day queries, maintenance requests and wellbeing needs
• Provide administrative support including room allocations, post services, key control and student account charges
• Play an active part in Sodexo’s award‑winning Residency Living Programme, helping students feel at home
• Support inspections, arrivals, departures and open days to enhance the student experience
• Promote engagement through events, wellbeing initiatives and communication campaigns
• Work collaboratively with colleagues to ensure a safe, inclusive and exceptional student environment

What you bring

• A confident ability to manage your workload independently, staying calm and organised in a busy, customer‑facing environment
• A genuine passion for delivering excellent customer service, including handling sensitive situations with care and professionalism
• Strong communication skills, both written and verbal, with the confidence to engage clearly and positively with a diverse community
• A flexible, team‑focused approach with the willingness to support colleagues and adapt to changing priorities
• Good IT capability, with experience using systems, databases and Microsoft Office applications
• An empathetic, inclusive mindset with experience supporting people from a variety of backgrounds and cultures
• A responsible and discreet approach to data protection and confidential information
• Flexibility to work rotating shifts across a 7‑day operation, with a proactive attitude to learning and development

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Why Sodexo?

“Big roles, big impact - join us in making a big difference”

Customer Service Assistant Part Time

Northumbria University, Trinity Square Student Accommodation 202 High Street, NE81AQ

• £12.71ph
• 40 hours pw
• Working: Monday to Friday 11:00-19:30 or 08:00-16:30 - rotational
• Free Staff parking

Check your local transport links here:

NE8 1AQ Plan Your Journey | Traveline

File Downloads

• HR-5933_Benefits UK Brochure V9.pdf
• CSA Job Description.pdf