Customer Service Consultant
Job Introduction
We are currently looking to recruit a Customer Service (Supply Solutions) Consultant to be part of our team in the Stevenage Office. This role is a helpdesk based position within the Purchasing Department of Sodexo, responsible for providing high quality customer service to internal and external stakeholders, responding to issues and queries as well as dealing with Commercial policies and procedures. This is an exceptional opportunity to begin your career within Sodexo.
Role Responsibility
- Provide a quality support service for our internal customers in a professional and efficient manner
- Gather and impart knowledge of Sodexo Commercial policies and procedures
- Operate as a point of contact for queries and issues from internal and external customers
- Support customers in making effective use of purchasing information available to them
- Respond proactively to customer demands by identifying what is required and providing appropriate responses
- Maintain accurate log entries of all calls received with issue details, contact information, issue tracking and resolution information
- Actively participate in the team by fulfilling own role, responding positively to requests for help and supporting team decisions
- Contribute to the improvement of the efficiency and productivity of team processes utilising information from the call and issue management systems
The Ideal Candidate
Essential
- Qualified with GCSEs C Grades (or equivalent) in Mathematics and English Language
Desirable
- Experienced with delivering within SLAs
- Experienced in using application systems
- Effective written and oral communication skills
- Collaborative team working skills
- Ability to organise and prioritise workloads effectively within a busy Support Service environment
- Experience in a customer helpdesk or a customer service team
Package Description
Monday - Friday, 8am - 4pm, 12 months FTC
About the Company
Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions.
With an annual turnover of over £1bn, Sodexo delivers a diverse range of services from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.
