Soft Services Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19^th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Are you looking for an opportunity that will enable you to utilise your skill set to the max?

Sodexo is looking for a Soft Service Manager to manage all soft service activities as part of the contract including catering, cleaning, horticultural sub-contractors and waste services to meet the contracted specification, SLA’s and KPI’s.

Role Responsibility

•    To organise and lead the preparation and presentation of all meals service at the required times and to the required high standard.
•    To ensure that all food is prepared with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies. 
•    To organise any special function as required, some of which may occur outside of normal working hours
•    To ensure that the Company and Statutory Regulations pertaining to the safe and hygienic operation of the kitchen and ancillary areas are adhered to by all members of staff and visitors in the absence of management. 
•    To manage menu planning, rotas, orders, and receiving, checking and storing deliveries as requested. To complete the menu purchase planner and recipe cards for all main meals.
•    Constant site monitoring, ensuring the service is running efficiently, on budget and as per contract
•    To be responsible for all aspects of Health and Safety and the Environment on work activities to ensure actions comply in accordance with statutory and contractual requirements. Completion to the standards of; Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection and other H&S compliance and safety expected activities.
•    To comply at all times with the Company's Quality Assurance and Health and Safety Procedures and to ensure that all work is undertaken in accordance with the Industry's best practices.
•    To ensure that all areas in which work is undertaken are kept in a clean and tidy condition to ensure minimum disruption to the building occupants.
•    Ensure the fit-for-purpose, of issued clothing, uniform, tools, equipment and PPE and is to a safe and good working order of condition.
•    Ensure operational, planned and reactive and activities are effectively planned and scheduled and undertaken on time and in accordance with Statutory Legislation, appropriate maintenance specification and agreed SLA response times
•    Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures.
•    In accordance with contractual SLAs and KPI’s – meeting or exceeding targets within the Hard Services scope
•    Liaise with and escalate issues to the FM Operations Manager in accordance with escalation processes
•    Gain a sound understanding of the Client’s business goals and objectives.
•    Manage the Soft Services team performance and ensure service delivery is in accordance with contractual SLAs and KPIs.
•    To manage supplier performance through the use of SLA’s and KPI’s ensuring compliance to agreed service delivery standard.
•    Assist the FM Operations Manager in achieving account commercial targets
•    To monitor and manage Soft Services budgets within agreed financial constraints and maximise financial performance.
•    Maintain accurate records of works completed and associated financial costs. Use this information to report to the FM Operations Manager and client on a regular basis.
•    Assist in the preparation of operational procedures, emergency and contingency plans to achieve best working practices and demonstrate continuous improvement.
•    Oversee Soft Services employee and contractor/supplier activities and ensure all safety aspects are managed and monitored in accordance with site procedures and requirements.
•    To assist and develop succession plans within the Soft Services team, continuously motivate the team by coaching, assessing, developing and maximising individual potential
•    Operate Sodexo QA procedures and maintain clear and legible records as required under ISO 9001 – 2000.
•    Ensure for the appropriate training of staff, including system operations and Health and Safety, updating the training matrix to meet the competency/recent requirements.
•    Provide accurate and regular reports to the management team on performance against key operational efficiency and effectiveness metrics
•    To ensure 100% compliance to all standards set by Sodexo, customer and other governing bodies.
•    Production of operational and managerial reporting as required by Sodexo and client.
•    To Deputise for the FM Operations Manager in times of absence    
•    To ensure a clean and tidy work ethic is installed utilising the 5s and LEAN methodology.
•    Be accountable for all HR issues relating to your areas of responsibility including PDR’s and disciplinary & capability investigations/hearings
•    To manage recruitment as per the companies policies and procedures
•    To assist with inductions and training as per the companies requirements and “great” training packs. Manage the site training Plan. 
•    To hold regular staff meetings and toolbox talks to ensure clear communication within the team, ensuring that they are minuted. Where actions arise from these meetings ensure that they are completed and recognised where possible.
•    To meet with the FM Operations Manager and to produce any stats and finances as requested and assist the AM in producing reports relating to soft services.
•    To assist on other sites within the AWL portfolio as may be necessary in an emergency
•    To attend meetings and training courses as required.
•    Actively seek and identify opportunities for business growth within the contract.
 

The Ideal Candidate

Essential
•    IOSH 
•    Previous experience of catering management 
•    Self-motivated
•    A good understanding of Microsoft office and Outlook
•    Ability to work effectively as part of a team and comfortable in issuing simple instructions
•    Good interpersonal skills and ability to communicate effectively with customers, clients, and employees
•    Good organisational skills and be able to effectively manage time
•    Ability to work well under pressure
•    Literate & numerate

Desirable
•    Previous experience of Management in a soft service environment
•    NEBOSH General Certificate
 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process