Service Support Coordinator - Advertised on behalf of Essex CRC

Job Introduction

Essex CRC are currently recruiting for Service Support Coordinator based in at The Hub in Chelmsford.

The role of Service Support Coordinator is integral to the successful and smooth running of the CRC. You will support and assist the Manager – Service Delivery to meet commitments to the local, functional and area management teams to ensure effective Service delivery.   All post-holders will be required to work some evenings and Saturdays when required on a rota basis

If you want to join an innovative, creative and high performing organisation, we offer challenging and rewarding roles and the opportunity to make a positive contribution to reducing reoffending in Essex. We offer excellent opportunities for personal and professional development and are committed to supportive induction and appraisal.

The role of Essex CRC is to rehabilitate offenders, reduce re-offending and protect the public and we are one of six CRCs operated by Sodexo Justice Services in the UK.  We work with offenders both in the community and in custody to deliver the sentence of the court, to rehabilitate them and to provide a range of programmes and interventions to turn their lives around.  We deliver effective offender management and rehabilitation services to low and medium risk offenders and our highly skilled staff work in a range of disciplines to make a real difference.  Our aim is to create a better future for the people we work with - offenders, victims and their families and local communities. 

Role Responsibility

• Assist and direct staff in planning and prioritising activities in order to meet specific requirements and to supervise the completion of tasks within The Hub to ensure they are conducted efficiently and effectively.
• Contribute to staff effectiveness by undertaking new staff induction, and providing ongoing support and re-fresher training for all existing staff.
• Monitor delegated budgets and to assist with producing costing proposals and analysis in accordance with financial regulations.
• Assist the M-SD to plan and prioritise resources to achieve best value and effective service delivery.
• Contribute to the development of policies and practice guidance development to ensure compliance with local and National Standards, Essex CRC policies and other legislative requirements.
• Undertake specific SSO duties as and when required
• Monitor and analyse performance data to ensure integrity and to produce internal/external reports and returns as and when required.
• Responsible for ensuring that all staff ensure the safeguarding of children in all their contact with offenders.
• Contribute to the management of local office health & safety and  risk assessment processes, including implementation and review processes.
• Contribute to accident and incident investigations, make recommendations for improvements, monitor and ensure implementation of agreed action points.
• Attend regular local office team meetings
• Participate in the supervision and appraisal processes with the line manager and in on-going training and development events in order to develop personal practice and skills.

The Ideal Candidate

• Proven admin support experience
• Able to work with confidential information
• Able to work with IT applications (Specifically Microsoft Office)
• Experience of working to deadlines and under pressure
• Flexible approach with a 'can do attitude'

Package Description

Band 3 salary commencing at £22,039 per annum

37 hours per week

About the Company

Essex CRC’s purpose is to change lives for the better by reducing reoffending and improving the quality of life of those under our care and supervision. We do this by supervising adults who are sentenced to Court orders in the community, or who are released from prison on licence. We deliver a wide range of interventions that enable us to deliver Court ordered requirements, reduce reoffending and risk of harm. These include, community payback, accredited programmes, community integration and wraparound services that address criminogenic need.  

Essex CRC, Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.