Operations Manager

Job Introduction

We currently have an opportunity for a Operations Manager to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Assuming total accountability for the organisation, operation, administration, control and service standards of all meal and beverage occasions in the function rooms and bar service.

• Ensure that all financial targets are achieved within the designated area of responsibility

• Be active during service periods to ensure that excellent levels of service are being delivered to the    client and customers to maximise contract retention prospects.

• Oversee the set up and lay – up of function areas and ensure that all areas are set in accordance with the unit level service agreement.

• Reporting all defects of equipments, damage and any incidents involving theft or hazard to General Manager

• Hold Staff briefings with staff before each function / event

• Maintain up to date training records and ensure all training is up to date

• Action any customer complaints in a satisfactorily and timely manner, referring to the General Manager where necessary.

• Ensuring all shifts are covered accordingly within the labour budget

• Dealing with any disciplinary issues (with the guidance from HR) ensuring all paperwork is completed and forwarded to HR.

• Preparing weekly rotas to match the anticipated levels of business in line with financial targets and agreed budgets

• All health and sfaty information is completed and correctly, dates and signed

The Ideal Candidate

Essential

• Previous Managerial / Supervisory Experience / Hopspitaility and catering experience

• Organisation Skills

• BIIAB Personal Licence

• Uncompromising service standards

• A good understanding of profits and GPs

• Computer Literate

• Meeting budgets and exceeding revenue targets

• Motivating a multi site team

• Leadershio and liaison skills

• Resilience when facing setbacks

• Enthusiasm

   Desirable

• 1 IOSH and Food Safety Level 3 certificates

• First Aid Certificate

Package Description

This is a 40 hour contract working across multiple sites including The Great North Museum, The Discovery Museum , Newcastle City Library and The Laing Art Gallery. This contract will include shift work and weekends.

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.