Hospitality Manager
Job Introduction
We are currently recruiting for an experienced Hospitality Manager based at University of Bradford.
You will be responsible for leading a service team to deliver all special event and high profile/VIP hospitality, you will be responsible for all aspects of Front of House duties across the business both at the Faculty of Management & Law and City Campus.
If you have a 'hands on' approach, are self-motivated, have experience of managing a team and have a real passion for delivering excellent customer service, this is a great opportunity for you!
For more information about the university please visit the links below:
Role Responsibility
- Deliver a first class service to clients/visitors/staff/students of the University and Faculty of Management & Law
- Ensure delivery of Hospitality across the business meets the expected standards
- Provide direction and expertise to the team in delivery of Food & Beverage whilst ensuring customer care is delivered to exceptional standards
- Ensure strict adherence to labour budgets
- Deliver mandatory and legislative training as well as development training to the service team
- Nurture client relationships in order to stabilise and develop them for long term partnerships
- Support the recruitment and induction of talented employees within the business
- Regularly review all areas of the service to meet the ever changing needs of clients/visitors/staff/students
- Support colleagues in other areas of the business such as sales, marketing, social media etc.,
- Plan staff rotas to give sufficient cover to deliver service whilst remaining within the budget
- Ensure compliance with trading procedures and audit achievements
- Ensure Safeguard audits achieve a green pass status
- Ensure that all Food Safety, Health & Safety & company standards are adhered to
- Ensure all cleaning schedules are completed and checked on a daily basis
- Attend client meetings to plan presentation and delivery of service in line with their bespoke requirements for occasions business
- Acting as the main point of contact for all Front of House related issues
The Ideal Candidate
Essential
- Proven management experience in a similar role
- Proven experience of compliance in line with the audit process
- Experience in leading company initiatives
- Strong communication skills
- Previous experience in conference and occasions business
- Previous experience of leading a successful team
- Proven track record of business development
Desirable
- Relevant training and qualifications
- Experience of working within same business sector
Package Description
5 days over 7 including evenings and weekends
£24,000
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.