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Hospitality Host and Conference Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

  • To ensure all UCL personnel, clients and their guests are greeted and attended to in a professional, efficient and discreet manner.
  • To ensure effective communication with the client and throughout all departments to ensure all hospitality booking requirements are met.
  •  To ensure documentation and administration procedures are carried out accurately and are available to the manager and bookings team at all times.
  • To provide feedback to the ‘UCL Room Bookings’ and ‘Hospitality manager’on any client comments or special requests made by the clients and their guests.
  • Ensure that all rooms are laid out in accordance with the user’s requirements
  •  Monitor all items of videoconference and audio-visual equipment to ensure a good state of repair.
  • Provide first line AV support for clients who request assistance.
  • Undertake regular checks to ensure that all meeting rooms are clean and presented to the highest standards and the client's satisfaction.
  • Adhere to the company security procedures and maintain client confidentiality at all times.
  • To carry out any reasonable request made by the management, outside normal duties, but within the scope of the job.
  • To provide assistance to the hospitality team on events within the Bloomsbury Campus
  • To provide meeting room management services including booking of rooms.

 

Role Responsibility

  • To ensure all UCL personnel, clients and their guests are greeted and attended to in a professional, efficient and discreet manner.
  • To ensure effective communication with the client and throughout all departments to ensure all hospitality booking requirements are met.
  •  To ensure documentation and administration procedures are carried out accurately and are available to the manager and bookings team at all times.
  • To provide feedback to the ‘UCL Room Bookings’ and ‘Hospitality manager’on any client comments or special requests made by the clients and their guests.
  • Ensure that all rooms are laid out in accordance with the user’s requirements
  •  Monitor all items of videoconference and audio-visual equipment to ensure a good state of repair.
  • Provide first line AV support for clients who request assistance.
  • Undertake regular checks to ensure that all meeting rooms are clean and presented to the highest standards and the client's satisfaction.
  • Adhere to the company security procedures and maintain client confidentiality at all times.
  • To carry out any reasonable request made by the management, outside normal duties, but within the scope of the job.
  • To provide assistance to the hospitality team on events within the Bloomsbury Campus
  • To provide meeting room management services including booking of rooms.

 

The Ideal Candidate

Essential

  •  Previous experience within a quality focussed hospitality department
  •  High level of IT skills with experience of microsoft computer packages and room booking systems
  •  Professional attitude, appearance and commitment to delivering a high level of customer service

Desirable

  •  Experience in providing assistance with audio visual equipment and meeting room support
  •  Knowledge of Company admin procedures and policies

 

Package Description

Meals and uniform provided

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