Hospitality Host and Conference Coordinator
Please Note: The application deadline for this job has now passed.
Job Introduction
- To ensure all UCL personnel, clients and their guests are greeted and attended to in a professional, efficient and discreet manner.
- To ensure effective communication with the client and throughout all departments to ensure all hospitality booking requirements are met.
- To ensure documentation and administration procedures are carried out accurately and are available to the manager and bookings team at all times.
- To provide feedback to the ‘UCL Room Bookings’ and ‘Hospitality manager’on any client comments or special requests made by the clients and their guests.
- Ensure that all rooms are laid out in accordance with the user’s requirements
- Monitor all items of videoconference and audio-visual equipment to ensure a good state of repair.
- Provide first line AV support for clients who request assistance.
- Undertake regular checks to ensure that all meeting rooms are clean and presented to the highest standards and the client's satisfaction.
- Adhere to the company security procedures and maintain client confidentiality at all times.
- To carry out any reasonable request made by the management, outside normal duties, but within the scope of the job.
- To provide assistance to the hospitality team on events within the Bloomsbury Campus
- To provide meeting room management services including booking of rooms.
Role Responsibility
- To ensure all UCL personnel, clients and their guests are greeted and attended to in a professional, efficient and discreet manner.
- To ensure effective communication with the client and throughout all departments to ensure all hospitality booking requirements are met.
- To ensure documentation and administration procedures are carried out accurately and are available to the manager and bookings team at all times.
- To provide feedback to the ‘UCL Room Bookings’ and ‘Hospitality manager’on any client comments or special requests made by the clients and their guests.
- Ensure that all rooms are laid out in accordance with the user’s requirements
- Monitor all items of videoconference and audio-visual equipment to ensure a good state of repair.
- Provide first line AV support for clients who request assistance.
- Undertake regular checks to ensure that all meeting rooms are clean and presented to the highest standards and the client's satisfaction.
- Adhere to the company security procedures and maintain client confidentiality at all times.
- To carry out any reasonable request made by the management, outside normal duties, but within the scope of the job.
- To provide assistance to the hospitality team on events within the Bloomsbury Campus
- To provide meeting room management services including booking of rooms.
The Ideal Candidate
Essential
- Previous experience within a quality focussed hospitality department
- High level of IT skills with experience of microsoft computer packages and room booking systems
- Professional attitude, appearance and commitment to delivering a high level of customer service
Desirable
- Experience in providing assistance with audio visual equipment and meeting room support
- Knowledge of Company admin procedures and policies
Package Description
Meals and uniform provided