HR Assistant - Customer Service

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo are a global facilities management business, we work with companies to provide an exceptional level of service, we have various specialised areas, across Defence, Justice Services, Healthcare and Education. Employing around 34,000 people across the UK & Ireland we offer an excellent environment where people can grow and develop their career.

Due to internal promotions we are currently recruiting for two HR Assistants within our shared service centre in Salford. One permanent on FTC.

Our shared service centre known as PeopleCentre opened in 2013 and offers customer support to employees and managers via telephone and email. As an assistant within the PeopleCentre team you will ensure all requests are recorded accurately and handled professionally and efficiently.

If you are a confident, helpful and have a real passion for delivering excellent customer service this is a fantastic opportunity for you!

Shift patterns

7.45am - 4.15pm and 9.45am - 6.15pm. These are alternated weekly.

Part time opportunities are also available working 8.5 hours a day over 3/4 days.

The PeopleCentre often have themed fun/charity days to promote team building and Corporate Social Responsibility and the Social Committee love to arrange social events such as the ‘Great Manchester Run’. Most recently the PeopleCentre has been shortlisted for the HR team of the year award by the CIPD.

PLEASE NOTE: Assessment centres will be held on the 9th July 5-8pm and 10th July 9am – 12pm. You must be available on one of these days.

If you want to know more about Sodexo, the world’s 18th largest employer worldwide who excel in offering ‘Quality of life’ services - please watch our ‘We are Sodexo’ video using the link below.

https://www.youtube.com/watch?v=djRbscjwKEA

Role Responsibility

Answer a high volume of calls and emails from the business relating to HR queries
Ensure all queries are resolved in a timely fashion
Liaise with payroll and other departments
Work collaboratively with HR Team Leaders
Provide administrative support to the HR function
Work in a busy team whilst providing excellent customer service to the business.

The Ideal Candidate

Essential

Experience of handling high call volumes
Proven customer service experience
Proven administration experience
Good verbal and written communication skills including an excellent telephone manner
Accurate keyboard and data entry skills with excellent attention to detail
Able to work cooperatively within a team and on own initiative

Desirable

An interest in HR processes, policies and procedures
Previous experience of working either in HR or an administrative role where you’ve had customer contact.

Package Description

£17,000 - £18,000 dependant on experience

Salary	£17,000 - £18,000 - dependant on experience
Frequency	Annual
Job Reference	SDX/TP/RF192940/KT
Contract Type	Fixed Term – Full Time
Closing Date	05 July, 2015
Job Category	HR
Business Unit	UK Transversal Functions
Location	Salford, England
Posted on	02 July, 2015

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