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General Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are currently looking to recruit an experience General Services Manager to ensure local delivery of all facilities and services at our corporate client site in Hull, ensuring cost, quality and compliance metrics are achieved by the Sodexo teams.

You will be responsible for relationship management with Senior Managers and Executives on the contract to ensure services support and facilitate the full range of business operations.

What does the site do? Reckitt Benckiser Group Plc (RB) is a manufacturer and marketer of branded products in household, health and personal care. Hull is a major manufacturing site for RB’s consumer health and pharmaceutical products such as Nurofen and Dettol, as well as housing R&D facilities both for RB’s consumer health business and global aircare products.

Role Responsibility

  • Effectively manage the Sodexo team to ensure that exemplary facilities services are provided at site
  • Act as the primary representative of Sodexo within their defined operating area to ensure the contract delivers both qualitative and quantitative results
  • Management of all soft services including Catering, Cleaning, Grounds Maintenance, reception and helpdesk
  • Full P and L accountability
  • Management of 30 team members
  • Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets
  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
  • Ensure strong client relationship is developed and maintained, allowing for organic growth opportunities
  • Maintain strong client relationships.

The Ideal Candidate

  • Experience of having operated successfully within an outsourced integrated facilities management environment
  • Strong understanding of outsourced contracts and service management for all services and the risks associated with corporate manslaughter, security, and technical services
  • Contractual knowledge of services sold and implementation of operating standards
  • Ability to engage with service line experts to deliver high standards of service
  • Exceptional client relationship management skills
  • Ability to understand data, spot trend and prepare reports – highly analytical
  • People skills, experience in people management, creating a one team approach
  • NEBOSH (or equivalent) – National General Certificate and/or Diploma.

Package Description

Access to a variety of Sodexo discounts and benefits.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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