General Services Manager - FM Services
Job Introduction
This is a fantastic opportunity to enhance your operational management career. Working as the Senior Facilities Manager at a high profile manufacturing site, you will have full accountability for all FM services and providing a strong client and customer focus. This role would suit an experienced Facilities Professional who has had experience of site leadership and business improvement.
Role Responsibility
- Effectively manage the Sodexo team to ensure that exemplary facilities services are provided at site, including catering, cleaning, security, horticulture, technical services and mailroom
- Management of the IFM contract including all technical services as well as soft services
- Responsible for managing a workforce of 25
- Accountable for a million turnover contract
- Full P and L accountability
- Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets
- Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
- Ensure strong client relationship is developed and maintained, allowing for organic growth opportunities
- Maintain strong client relationships
The Ideal Candidate
- Experience of having operated successfully within an outsourced integrated facilities management environment
- Knowledge and understanding of managing FM services including technical services
- Contractual knowledge of services sold and implementation of operating standards
- Ability to engage with service line experts to deliver high standards of service
- Exceptional client relationship management skills
- Ability to understand data, spot trend and prepare reports – highly analytical
- People skills, experience in people management, creating a one team approach
- NEBOSH (or equivalent) – National General Certificate and/or Diploma
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.