General Servcies Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo Energy and Resources have an exciting opportunity for a experienced General Services Manager to join our Client’s site in central London.

The successful candidate will have extensive Hard Facilities Management experience to lead the team, providing the provision of a quality service while adhering to health and safety guidelines at all times. They will manage the on-site contract and services to the agreed standards, ensuring that deadlines and targets are achieved and act as the operational interface between the client(s) and the Account Manager/Director. They will provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values as well as managing the team.

Role Responsibility

Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon SMEs/Transversal functions where appropriate

Effectively contribute to the business development pipeline and increase revenue growth of the contract through integration, innovation and efficiencies within the full Sodexo portfolio.

Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required

Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo

Make commercial decisions in reaction to market changes to maximise revenue and discuss business performance with key stakeholders

Evaluate financial performance and develop action plans to improve e.g. aged debt profile, stock management

Ensure that health and safety is given the number one priority by delivering all Safegard administration in advance of and during logistical operations. Lead where appropriate, and take part in management and employee briefings to deliver safety information to include; Food Safety, Health and Safety, Fire Safety, First Aid and any statutory, client or venue specific safety requirements

Liaise with the central quality team to ensure quality assurance, best practice and compliance standards

Ensure compliance with Unit Business Health Check and other audit measures

Ensure the unit has a training and development plan to ensure that employees receive the necessary legislative training, on job training and career development activities to aid succession planning which are planned and recorded

Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines

Continuous professional development in industry/specialism

Accountabilities

Compliant delivery and performance of contracted services as measured through performance management systems and monthly management information reports

Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract. Commitment registers are being kept up to date, purchase orders raised and authorised appropriately and business traded in correct period

The Ideal Candidate

Essential

Experienced in using Microsoft Office

HNC/BIFM etc.

Previous experience of operational management in a similar environment

People management experience and excellent communication skills

Ability to interpret and utilise financial and commercial information

Achieve set, standards and operate to performance criteria; for example health and safety, hygiene

Manage multiple workloads and shifting priorities

Experience of delivering training

IOSH managing safely qualification

Desirable

CIEH Level 3 qualification

Experience of managing conflicting expectations of the client and consumer within one business area

Previous experience of managing services such as mailroom, AV and total facilities

Context

Job role covers 2 sites within cental London with a requirement to cover both sites in scope of role

Occasional travel and overnight stays will be required to undertake training and other business requirements

Package Description

Competitive salary plus benefits including bonus of up to 10%, pension, reward schemes and training/development opportunities.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,300 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.

Salary	£37500 - £42500
Frequency	Annual
Job Reference	SDX/TP/SRS-REC-519/SM-old
Contract Type	Permanent – Full Time
Closing Date	28 December, 2017
Job Category	Operations
Business Unit	UK Energy & Resources
Location	London, England
Posted on	28 November, 2017

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