Front of House Manager (Hospitality MOD site)

Job Introduction

In thisnewly scoped role, the Front of House Manager will manage the combined mess front of house offer, hospitality services and hotel services across site.

You'llmanage functions including planning, menus and costing in conjunction with the catering team and executive chef. These functions can be varied from evening events to BBQs and Fun Days, often hosting important visitors.

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of todays rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

Were proud that our work has a significant bearing on morale, retention and recruitment.

Role Responsibility

• Manage the combined mess front of house offer, hospitality services and hotel services across site
• Manage functions including planning, menus and costing in conjunction with the catering team and executive chef
• Ensure standards of service detailed in the contract are achieved, maintained and developed
• Ensure the key stakeholders andand mess committee relationships are positively maintained and promote Sodexo
• Maximise the profitability of the business by increasing sales and managing costs
• Ensure the prompt and efficient preparation and service of all services to Sodexo and contractual requirements including the delivery of defined budgets and profit margins
• Ensure standards of service excellence are adhered to within the mess environment and positively embraced by employees

*please see attached job description below

The Ideal Candidate

• Proven experience of managing military mess establishments
• Proven experience of planning, costing and operating both mess and private hospitality functions
• Previous experience in a commercial facilities environment
• People management and leadership - proven experience of managing a diverse workforce within a service environment
• Good standard of literacy and numeracy
• Experienced in using Microsoft Office
• Ability to interpret and utilise financial and commercial information
• Excellent interpersonal skills and ability tocommunicate effectively with customers, clients, and employees at all levels
• Excellent planning and organisational skills
• Manage multiple workloads and shifting priorities
• Achieve, set standards and operate to performance criteria; for example health and safety and hygiene
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative
• Work effectively as part of a team

Desirable

• IOSH managing safely qualification
• CIEH Level 3 qualification
• Experience of delivering training
• Have a good knowledge of the range of soft FM services that are offered on site
• Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

Competitive salary of up to 18,000plus benefits includingpension, bonus, option to buy additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promotingdiscounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over 1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed tosafeguarding and promoting the welfare of children and adults within a regulated activity. Certain roleswill require applicants toundergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS)and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process tofurther engage ex-forces personnel and reservists. Those applying for roles with us who meet the essential criteria advertised under the ideal candidate on the vacancy advertised are guaranteed to progress within the selection process.