Facilities Team Assistant

Job Introduction

We currently have an opportunity for a Facilities Team Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Compliant delivery and performance of contracted services as measured through performance management systems and monthly management information reports
• Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract.  Commitment registers are being kept up to date, purchase orders raised and authorised appropriately and business traded in correct period.
• Business, contract delivery and client risks managed in controlled and structured manner and service standards across the site are in line with or above client’s expectations and reviewed on ongoing basis
• Continuous improvements are made to enhance the delivery of onsite services to exceed client’s expectations 
• Sector and account development strategies and plans in place together with controls and governance to ensure delivery of said plans. Ability to connect strategies to overall business plan as well as market and client demand changes
• Mature industry, sector and client networks are in place with evidence of influence and advocacy
• Clients perceive and demonstrate satisfaction with services delivered, contract performance and  Sodexo employees
• High levels of client retention via demonstrably strong relationships built on mutual respect and trust
• Organic growth (client and sector) opportunities identified and converted
• Client retention and contract extension opportunities identified and converted
• Leadership of new bid opportunities in specific sector environments
• Additional services sold and mobilised
• Formal client and industry recognition (awards) for services delivery, innovation, continuous improvement etc
• Creation of internal networks and forums for sharing best practice at technical, business, sector and client levels
• High performing on-site team, demonstrated through the effective implementation of Focus on Five, Employee Performance Review (EPA) and talent processes and staff engagement surveys
• All operational audits are passed by the unit e.g. Safeguard and Unit business health checks
• Retention of Investors in People Accreditation and high employee engagement
• Maintain high standards of appearance and personal hygiene

Contextual or other information

• Occasional travel and overnight stays will be required to undertake training and other business requirements
• To relieve and assist in other establishments in certain circumstances.
• To attend meetings and training courses as requested.
• This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder at regular intervals.  The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.

The Ideal Candidate

Essential

• Previous experience of delivering operational services in a similar environment
• Excellent communication skills
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment
• Willingness to learn Diageo brands and undertake personal licence qualification
• Physical fitness as this role will include manual handling duties

Desirable

• Safety qualification
• Retail experience
• Reception experience
• Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

Monday - Friday 30 hrs per week

£8.20 per hour

28 days of holiday

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.