Facilities Manager (Hard & Soft Services)

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max? 
Sodexo is looking for a Facilities Manager (hard & soft services) to have responsibility for managing the delivery of multiple IFM services at site level, ensuring outstanding service delivery at all times.
 

Role Responsibility

Main responsibilities will be:
    To work collaboratively with the central team and central subject matter experts to deliver all contractual requirements to the client. 
    Work with the central finance team and Account Manager to assist with the co-ordination of all financial and KPI reporting, budgeting and change management across the account.
    To work collaboratively with segment teams and subject matter experts to deliver all contractual requirements to the client.
    Work closely with the Account Manager and segment teams to develop a site support, coaching and information structure to ensure that the team (including self) get the right level of commercial and local support.
    To implement and maintain business improvement and process improvement into all areas.
    Evaluate ideas for additional scope of work, additional services and recommend to the client as appropriate.
    Selling additional services and growth of the contract through innovation and efficiencies.
    Understanding of contract scope and form (e.g. payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards/penalties of meeting/not meeting KPIs.
    Preparation of contract level monthly P&Ls to show financial performance.
    Evaluate financial performance to develop action plans to improve financial performance.
    Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
    Forecasting and budgeting and preparing month end reports for clients and Sodexo.
    Effectively manage the client relationship including proactive measurement with the clients for life process for retention and customer satisfaction.
    Understand client expectations and needs regarding Regulatory Compliance for all services at site.
    To provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer.
    Assume full responsibility for contract outputs and management of services against contracted scope of works.
    Management of Assets using agreed processes, tools and systems.
    Ensuring that the risk related to new and existing services have been established, assessed and mitigated against.
    Establish and effectively lead a highly capable team who will deliver against the strategic growth objectives.
    People resource management - including coaching, development and employee engagement.
    Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management.
    Coaching team to find resolutions to problems and work more effectively.

The Ideal Candidate

Essential
    Experience of having operated successfully within an outsourced B2B environment  
    Exceptional client relationship management skills 
    Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
    Strong commercial acumen, with the ability to devise and manage P&L account
    Considerable experience in sector contracting and sector technical service delivery  
    Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
    Good experience of working and managing in a Regulated Environment (ideally Pharmaceuticals), including GMP and GDP in all aspects of Warehousing environment
    Considerable experience in sector contracting and sector technical service delivery  
    Proven financial acumen essential with commercial experience and business acumen
    Proven track record of initiating and leading demanding business transformation programmes 
    Proven experience of developing profitable relationships with clients
    Proven experience in identifying new business 
    Excellent communication, influencing and facilitation skills
    High standards of numeracy and written communication
    Continuous professional development in industry/specialism
    People management experience within a diverse geographic and business environment
    Ability to analyse use of labour to ensure it is used in an efficient way
    Ability to assess talent and development needs and manage performance
    Self-motivated and able to work on own initiative within a team environment 

Desirable
    Facilities/Engineering degree/Technical background
    Experience in pharmaceutical or FMCG industry sectors
    NEBOSH (or equivalent) – National General Certificate and/or Diploma
    BIFM Qualifications – Part 2, or relevant professional development

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process