Facilities Coordinator
Job Introduction
We currently have an opportunity for a Facilities Coordinator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
Responsible for:
- The faultless upkeep of the allocated floor area
- To ensure that all building users experience the highest level of service in a pleasant, clean, and safe environment
- To demonstrate ownership of problems and relay solutions in a timely manner
- Provide high levels of customer service
- To enforce the site rules and standards including Housekeeping, Security and Health & Safety to all floor occupants
Accountabilities
- To own and take responsibility for allocated floor areas and ensure that a 5 star customer service is experienced by all facility users
- To be the first point of contact for building occupants on the allocated floors
- To be visible to all users and build relationships with all levels of users
- To ensure the floor area is compliant to health and safety procedures
- To ensure that the floor area is compliant to environmental procedures
- To ensure that the site rules are enforced
- To report all faults and issues to the relevant service partner
- To have full working knowledge of the building including all services
The Ideal Candidate
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Package Description
Responsible for:
The faultless upkeep of the allocated floor area
To ensure that all building users experience the highest level of service in a pleasant, clean, and safe environment
To demonstrate ownership of problems and relay solutions in a timely manner
Provide high levels of customer service
To enforce the site rules and standards including Housekeeping, Security and Health & Safety to all floor occupants
Accountabilities
To own and take responsibility for allocated floor areas and ensure that a 5 star customer service is experienced by all facility users
To be the first point of contact for building occupants on the allocated floors
To be visible to all users and build relationships with all levels of users
To ensure the floor area is compliant to health and safety procedures
To ensure that the floor area is compliant to environmental procedures
To ensure that the site rules are enforced
To report all faults and issues to the relevant service partner
To have full working knowledge of the building including all services
Key Tasks
Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements
Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements
Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
Report all accidents, occupational illnesses and emergencies in relevant books/documentation
Ensure all contractors, under sphere of control, operate within appropriate HSE processes and client HSE standards
Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
Monitor and maintain stationery levels
Co-ordinate site waste and recycling arrangements
Co-ordinate with Security and report any faults on access entry system where necessary
Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
Act as deputy in the absence of line management
Provide and arrange cover for the FM team as defined by line management
In addition to the above mentioned tasks, other activities and responsibilities may be individually defined
Person Specification
Knowledge, Skills and Experience
Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels
Flexibility that is focused to delivering exceptional customer service
Attention to detail, with strong organizational skills and a Can-do attitude
Self-motivated, able to work under pressure in a very fast paced environment and to balance conflicting deadlines
Strong PC skills, MS Office
Well organised and good prioritisation and planning skills
Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
Service orientated attitude combined with innovative thinking
Practical experience in working with supply partners to deliver a seamless, integrated service
Customer services experience and the ability to communicate at all levels
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.