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Deputy General Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Due to internal promotion we have a Deputy General Managers position available at Brighton and Hove Football Club, this senior position on site involves driving employee engagement, ensuring a fantastic level of service and managing profits. Manage site specific conference & banqueting, match day public and hospitality services including teams in accordance with the contract and SLA’s in place. This is an excellent opportunity to join a high performing, passionate team at this exceptional venue.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

 

Role Responsibility

Reporting the General Manager, this role will involve leading the team by example, demonstrating high levels of motivation and engagement to drive success across the contract. The Sodexo team on site at Brighton and Hove Football Club, provide services across catering, hospitality, retail, conferencing and sales. With an established relationship at the club, they ensure an excellent level of hospitality and service on match days and non match days.Ensuring the contract is performing to our agreement, you will manage budgets and costs, looking for efficiencies and savings where possible. Managing client relationships is paramount, ensuring satisfaction with the service provided across the venue. With responsibility for the teams across retail, hospitality and conferencing and events, you will drive engagement through leadership, communication and development, maintaining a positive team culture where all members work collaboratively.

 

 

The Ideal Candidate

  • Experience in leading an operations team in a similar environment
  • Expertly manage day to day challenging client relationships
  • Well-developed verbal, non-verbal, presentation and communication skills
  • Experience in delivering public retail
  • Experience of delivering high quality hospitality operations
  • Proven experience in managing P&L accounts and driving profitability
  • Operational knowledge, skills and experience in managing multi service operations
  • Management of large and diverse teams
  • Deliver excellence in operational service standards and customer satisfaction
  • Demonstrate resilience when faced with conflicting business challenges
  • Ability to interpret and utilise varied financial and commercial information
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
  • Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
  • Self-motivated and able to work on own initiative when deputising for the GM

 

 

Package Description

Circa £37,500 + Benefits

About the Company

Our mission is improve the quality of life of Sodexo employees and all those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We work to improve the well-being of people across the globe through our unique range of expert services and the talent of our teams. As one of the world’s largest employers and a
company of “people at the service of other people,” we are committed to being an employer of choice – providing jobs for our people, as well as training and opportunities for internal promotion to help our employees move up the career ladder.

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