Skip to content
Working at Sodexo - engineer fixing large machinery

Our vacancies

Search Jobs  

Deputy General Manager (Stadia)

Please Note: The application deadline for this job has now passed.

Job Introduction

We are proud to have commenced our new client contract which holds multiple events at the Stadium.

You will manage the day to day running of the operation, to maximise the profitability of the Catering Operation, you will also manage the catering services to the agreed standards and liaise with sales, kitchen and front of house to ensure a seamless service to all clients.

Role Responsibility

  • Ensure each customer relationship is managed professionally and that all functions are managed in line with client expectations
  • Ensure that costs and expenditure are controlled in line with budget, utilising nominated suppliers and planning ahead to minimise delivery charges.
  • Continually seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards and ensure that standards are of an excellent consistent standard.
  • Manage day to day operation to ensure that rooms are set up in a timely manner and to the required standard, and the café id staffed and operated to the required standard
  • Ensure there is a tight control of the liquor on site and ensure that close down is done correctly and consumption sheets completed, so stock can be tracked and invoices raised appropriately.
  • Proactively manage health & safety, food management and waste management systems
  • Report any maintenance issues to the museum.
  • Manage any complaints or issues in a pro-active manner and put action plans in place to rectify.
  • From an operational point of view manage and liaise with the Sales and Events Boxes Administration Co-ordinators to ensure all requirements are fulfilled.
  • Manage the planning, operation and delivery of events to ensure customer satisfaction
  • Support other areas of the business as appropriate.
  • Identify up selling opportunities to increase overall sales income per event
  • Forecast labour requirements, produce staff rotas and ensure weekly payroll submission meets UDC payroll calendar deadlines
  • Lead by example to create a positive & professional working environment
  • Have a proactive approach to daily duties looking for opportunities to sell and promote the venue, especially during low season
  • Ensure personal files are updated with relevant information, mandatory training is carried out and training record cards are completed
  • Develop relationships based on mutual respect & professionalism, offers and asks for help when needed
  • Makes appropriate decisions, speaks confidently & coherently, is able to analyse problems & propose suitable solutions, is open to new ways of doing things
  • Undertake Duty Management shifts as required to support the business.

Contextual or other information

  • Available to work outside normal business or contracted hours as deemed necessary by the company and business needs
  • Adhere to company credit, cash & purchasing policies at all times
  • Comply with all company policies, procedures and statutory regulations including human resources, health and safety, safe working practises, hygiene, cleanliness, fire & COSHH

The Ideal Candidate

  • Operational knowledge, skills and experience in Hospitality Management maximising retail opportunities
  • Strong Manager of people, authentic leadership skills
  • Financially astute
  • IT literate
  • Exceptional customer service skills
  • Excellent communication skills both upwards and downwards, internally and externally
  • Resilience to manage multiple tasks and prioritise importance
  • Acts with initiative, demonstrates drive and enthusiasm

 

 

Package Description

Band A

£Competitive

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings bellow you consent to this. Read more about cookies.