Business Improvement Manager (CI Six Sigma, Lean)

Job Introduction

As Business Improvement Manager, you'll take the lead in the analysis, development and implementation of existing and new business processes that drive service excellence, cost efficiencies and adherence to contractual compliance/operational standards across the contract.

You'll work in partnership with the client (Aspire Defence Services Limited) .in driving continuous improvement across all soft services activities

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

We’re proud that our work has a significant bearing on morale, retention and recruitment.

Role Responsibility

As a key member of the Senior Management Team, the Business Improvement Manager (BIM) will play an instrumental role in the quality management system, taking the lead in the analysis, development and implementation of existing and new business processes that drive service excellence, cost efficiencies and adherence to contractual compliance/operational standards across the contract.

The BIM will work in partnership with the client (Aspire Defence Services Limited) .driving continuous improvement across all soft services activities and:

• Ensure operational change is implemented in accordance with the Sodexo values;
• Act as a champion for continuous improvement;
• Provide a support framework to customer facing colleagues;
• Proactively seek opportunities to improve the service offer and processes used to deliver the difference;
• Use technical expertise to enhance the commercial awareness and capability of colleagues

*please see attached job description below

The Ideal Candidate

• Proven track record experiencing large scale, complex and significant company projects e.g. technology, process and organisational change
• Ability to manage ambiguity and the political aspects of change
• Outstanding analytical skills including strong financial/numerical skills, with ownership of a substantial P&L i.e. >£20m
• Excellent understanding of managing service delivery in a quality compliance framework e.g. ISO9001
• Able to demonstrate an expert knowledge of Word, Excel, PowerPoint and Outlook to include advanced use of VBA
• Proven track record of leading, managing and developing a team
• Prince2 practitioner or equivalent demonstrable project management experience
• LEAN/Six Sigma Master Black Belt or experience of coaching a team of process improvement champions
• Excellent verbal and written communication skills, with a proven experience of managing client and/or customer relationships
• Capable of presenting credible recommendations to an audience of senior stakeholders
• Comprehensive experience of working in a cross functional environment
• Management knowledge of Health and Safety and Food Safety

Desirable

• IOSH and CIEH qualifications or equivalent
• Lead auditor qualified
• Knowledge and understanding of European procurement regulations (OJEU) developed in either a sales or procurement context
• Knowledge of working in a retail/FMCG environment
• Experience of working in a soft FM operational or support role
• Experience of working in a military environment

Package Description

Competitive salary of up to £50,000 + benefits including car/car allowance, bonus, pension, flexible benefits scheme etc

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.