Business Improvement Co-Ordinator (Change Projects, Finance Analytics)

Job Introduction

As Business Improvement Co-Ordinator, you'll support the Business Improvement Manager in coordinating multiple projects and improvement  plans designed to enhance the quality and efficiency of the service offering

As a proactive member of the Contract Support Team, you'll identify opportunities to improve support to colleagues across the contract and support the delivery of the strategic plan through effective partnership working with managers and colleagues, clients and customers to provide innovative, quality and marketable services which are fit for the future

You'll also coordinate the delivery of operational administrative support across the contract region

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

Role Responsibility

• Engage colleagues on business improvement techniques, processes and/or recommendations – actively seeking participation into projects and stakeholder input into process reviews
• Monitor the implementation of changes in financial ways of working;
• Identify opportunities for continuous improvements, recommending corrective action where necessary and escalating performance issues.
• Ensure project plans are designed which take into account operational constraints and strategic goals
• Advise project leads or sponsors on key business process risks and issues impacting the contract and provide workable solutions as required
• Provide information on performance of service excellence within the contract, assessing operational performance against required process metrics
• Provide consultative support to business managers in executing their respective processes and initiatives - coaching and guiding on any areas of improvement
• Advise managers and drive the implementation and use of tools which drive additional profit, including specifically the OELM labour management optimisation tools, supporting UK&I strategic objective delivery.
• Critique and advise on aspects of service excellence across the contract including brand integrity, quality, corporate social responsibility, compliance and service standards

*please see attached job description for further details

The Ideal Candidate

• Proven participation in successful major change programmes
• Strong financial/numerical skills, with ownership of a substantial P&L
• Excellent verbal and written communication skills
• Experience of managing client and/or customer relationships
• Experience in preparing and presenting recommendations to an audience of senior executives
• Experience of working in a customer facing service industry environment
• Management knowledge of Health and Safety and Food Safety
• Able to work on own initiative within a team environment
• Respected and credible
• Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook
• Leading, managing and mentoring a team

Desirable

• Experience of working within military environment
• Understanding of recognised process improvement techniques
• Experience of facilitating team workshops

Package Description

Competitive salary of £25,000-£26,800  plus benefits including bonus, pension, option to 'buy' additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.