Assistant Operations Manager (Business Support Services)

Job Introduction

We are currently looking to recruit an experienced Assistant Operations Manager to oversee the management and delivery of the HR, learning and development, switchboard and administration functions within the business support services at The County Hospital, Hereford.

In this role you’ll deliver the business support service proficiently whilst managing competing priorities, ensuring that the HR function is delivered in accordance with Sodexo Corporate policies and procedures.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, and retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Management and delivery of the business support services, including general administration and office management duties, the provision of HR support, and the co-ordination of learning and development and employee engagement activities
• Maintain the L&D function to ensure consistent and effective delivery across the business unit
• Management of the business support services team, including labour management, ensuring employees adhere to the Sodexo Code of Conduct at all times, and management of disciplinary issues
• Monitoring of employee competence and application of the EPA/PER process, including identification of opportunities/requirements for development/training
• Establishment and maintenance of effective communications and relationships across the business unit

**Please see full job description attached below.

The Ideal Candidate

• Experience of managing business support services, specifically HR matters, processes and procedures
• Proven leadership skills with the ability to engage and motivate team members
• Attention to detail, ability to effectively manage and prioritise workloads, working under pressure and to required timescales
• Articulate and confident communicator at all levels (verbal and written)
• Experience of working with integrated management systems (ISO or equivalent)
• Discretion, tact and integrity when dealing with all HR matters
• Commitment to continuous improvement and service excellence.

Desirable:

• HR qualification
• Proven experience in line management

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week Monday – Friday. Flexibility is a must.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.