Assistant Manager
Job Introduction
Sodexo is hiring an Assistant Manager for a high profile site in London, this is a fantastic opportunity for you to come and work for us on a site where you will support the General Services Manager (GSM) and deputise in their absence.
We require an Assistant Manager with presence for a challenging site, a collaborative nature and a positive attitude including high levels of client interaction. Following a restructure due to growth and development of the business we need the individual to support in elevating our offering further and taking the site to the next level.
The Assistant Manager will have responsibility of 2 direct reports and 7 indirect reports, managing a team will be essential for this role. You will be responsible for ensuring we are 100% compliant in all areas of managing the site. A real focus is required in leading and supporting the team with their development, providing them training and opportunities. You will be responsible for driving and motivating the teams and deputising in the absence of the GSM.
Role Responsibility
- To support the General Manager in the effective running of the unit, to deliver a consistent level of service, within the Company’s standards, to the contract specification and agreed performance, qualitative and financial targets
- Customer & Client Focus; Deliver exceptional customer service to build valuable long term relationships with colleagues, customers and clients
- Ensure all costs and expenditure are within budgeted levels, control all costs such as labour, expenses, cash purchases as per with the client/contract policy.
- Prepare necessary data for applicable parts of the budget; projects annual food, labour and other costs and monitor actual financial results; take corrective action as necessary to help assure that financial goals are met in conjunction with the Executive Chef.
- To assist with collation of financial information and support General Manager with producing the weekly forecast (e.g. supply chain, sales, labour, expenses, internal issues) and delivering any improvement actions.
- To liaise with both Sodexo and client staff to ensure communications are efficient and effective.
- To present a smart and professional image at all times.
- To manage in all aspects of the service of food service areas and presentation of food to the notified standard
- To manage with the implementation of cleaning schedules to agreed standards
The above list is extensive but not exhaustive
The Ideal Candidate
Essential
- Strong level of literacy and numeracy
- Experienced manager who has operated in a multi-disciplined environment
- Experience of managing budget areas with diverse functional components (i.e. food, expense, labour, etc.)
- Highly effective communication and interpersonal skills
- Clear and effective leadership style
- Ability to analyse problems analytically, develop opportunities and implement innovative solutions / approaches: e.g. space letting
- Strong ability to increase individual effectiveness through leadership, motivation, communication, coaching and training
- Excellent time management and organisational skills
- Oversee regular promotions & food concepts / innovations
- Computer literate
- Able to demonstrate positive attitude to self-development, willingness to learn in role and identify own training needs as appropriate
- High level of self-motivation
- Strong ability to build professional partnerships and communicate at all levels, particularly at client level
- Ability to set high standards, achievable through striving for continuous improvement
- Ability to work effectively as part of a team
- Ability to act on own initiative
- Flexible approach to role
Desirable
- Relevant higher level qualifications in functional specialities (i.e. Catering, facilities Management)
- Direct management experience of catering or general facilities management
- Able to successfully implement changes
- Knowledge of Sodexo IT Systems (or equivalent)
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
